Backlinks
| Referring page | DR | Ref. domains | Linked domains | Anchor and target URL |
|---|---|---|---|---|
|
2019-web-design-trends
https://createitwebdesigns.com/2019-web-design-trends
createitwebdesigns.com
|
50 | 9 | 56 |
report by ICMI
https://www.icmi.com/Resources/Chat/2015/11/The-Stats-Behind-Chat-Its-Popular-and-Growing
DOFOLLOW
|
|
2019-web-design-trends
https://createitwebdesigns.com/2019-web-design-trends
createitwebdesigns.com
|
50 | 9 | 56 |
A staggering 42% of customers prefer live chat
https://www.icmi.com/resources/2015/The-Stats-Behind-Chat-Its-Popular-and-Growing
DOFOLLOW
|
|
guest-blog-eight-tips-to-minimise-customer-effort-and-max...
https://contactcentresummit.co.uk/briefing/guest-blog-eight-tips-to-minimise-customer-effort-and-maximise-customer-satisfaction
contactcentresummit.co.uk
|
12 | 8 | 94 |
https://www.icmi.com/Resources/Customer-Experience/2017/06/Reducing-Customer-Effort-in-the-Contact-Center
https://www.icmi.com/Resources/Customer-Experience/2017/06/Reducing-Customer-Effort-in-the-Contact-Center
DOFOLLOW
|
|
3-features-a-language-services-partner-should-offer-your-...
https://www.helloglobo.com/blog/3-features-a-language-services-partner-should-offer-your-omnichannel-contact-center
helloglobo.com
|
58 | 9 | 102 |
article
http://www.icmi.com/Resources/Multichannel-Contact-Center/2016/03/Avoiding-the-Omnichannel-Hype
DOFOLLOW
|
|
upleveling-customer-experience-text-messaging
https://www.business2community.com/customer-experience/upleveling-customer-experience-text-messaging
business2community.com
|
82 | 2,323 | 23 |
prefer a text message
http://www.icmi.com/Resources/Mobile/2014/03/Texting-to-Surpass-Phone-Calls-for-Business-Communication
NOFOLLOW
|
|
bilingual-statistics
https://wifitalents.com/bilingual-statistics
wifitalents.com
|
73 | 269 | 0 |
Logo of icmi.comSourceicmi.comicmi.com
https://icmi.com/
NOFOLLOW
|
|
challenging-rto-a-strategic-defense-checklist-283389
https://members.wfhalliance.com/blog/Details/challenging-rto-a-strategic-defense-checklist-283389
members.wfhalliance.com
|
53 | 1 | 12 |
.
https://www.icmi.com/resources/2025/how-to-defend-remote-and-hybrid-work-contact-center
DOFOLLOW
|
|
cutting-support-costs-with-beta-testing
https://www.centercode.com/blog/cutting-support-costs-with-beta-testing
centercode.com
|
72 | 40 | 81 |
growing more impatient
http://www.icmi.com/Resources/Customer-Experience/2015/07/10-Trends-Changing-Customer-Expectations
DOFOLLOW
|
|
ccexpo-sponsor-request-info
https://resources.icmi.com/ccexpo-sponsor-request-info
resources.icmi.com
|
48 | 3 | 4 |
ICMI c/o Informa Connect
https://www.icmi.com/?elq=00000000000000000000000000000000&elqCampaignId&elqTrackId=b822150da0844e8d9cbd7fc7d3b58abe&elqaid=181&elqak=8AF587FA656D74039F75D5DBEB8976F860D5AA73ADAF4E3C579F7367EB9D2DC0F1F5&elqat=2&elqcsid=140&elqcst=272
DOFOLLOW
|
|
media-for-friction-book
https://www.rogerdooley.com/media-for-friction-book
rogerdooley.com
|
16 | 21 | 289 |
Being Customer-Centric Is a Requirement, Not an Option
https://www.icmi.com/resources/2020/being-customer-centric-is-a-requirement-not-an-option
DOFOLLOW
|
|
contact-center-big-data-3-things-need-know
https://blueocean.ca/blog/contact-center-big-data-3-things-need-know
blueocean.ca
|
68 | 7 | 32 |
research conducted by the International Customer Management Institute (ICMI
http://www.icmi.com/About-ICMI/Press-Room/ICMI-Research-Actionable-Data-in-Todays-Multichannel-Contact-Center
DOFOLLOW
|
|
hearing-the-need-for-audio-quality
https://www.contactcenterpipeline.com/Article/hearing-the-need-for-audio-quality
contactcenterpipeline.com
|
69 | 29 | 56 |
average “lifespan”
https://www.icmi.com/Resources/2016/Reducing-Attrition-in-Contact-Centers
NOFOLLOW
|
|
portail-libre-service
https://blog.c2-itsm.com/fr/portail-libre-service
blog.c2-itsm.com
|
49 | 1 | 62 |
ressources
https://www.icmi.com/resources/2019/the-metrics-of-contact-center-productivity
DOFOLLOW
|
|
alvaria-news-events-july-2022
https://www.alvaria.com/de/company/news/alvaria-news-events-july-2022
alvaria.com
|
54 | 22 | 191 |
Learn More
https://www.icmi.com/contact-center-expo-conference
DOFOLLOW
|
|
getnews-2025-2-28-bryant-richardson-unveils-the-next-cx-e...
https://finance.minyanville.com/minyanville/article/getnews-2025-2-28-bryant-richardson-unveils-the-next-cx-economy-a-roadmap-for-growth-minded-business-leaders
finance.minyanville.com
|
71 | 101 | 217 |
ICMI’s
https://www.icmi.com/resources/2025/icmi-top-25-thought-leaders-2025
NOFOLLOW
|
|
goldcrossansweringservice.com
https://goldcrossansweringservice.com/
goldcrossansweringservice.com
|
— | 0 | 8 |
48% increase in revenue and 40% conversion rate
https://www.icmi.com/resources/2015/The-Stats-Behind-Chat-Its-Popular-and-Growing
DOFOLLOW
|
|
25-statistics-on-the-power-of-positive-customer-service
https://www.business2community.com/customer-experience/25-statistics-on-the-power-of-positive-customer-service
business2community.com
|
82 | 2,323 | 23 |
ICMI
http://www.icmi.com/About-ICMI/Press-Room/2013-Mobile-Customer-Service-Strategy-Results-Released
NOFOLLOW
|
|
metricnet-to-present-its-latest-research-on-the-roi-of-cu...
http://www.metricnet.com/metricnet-to-present-its-latest-research-on-the-roi-of-customer-care-at-the-2021-icmi-contact-center-expo
metricnet.com
|
12 | 9 | 33 |
ICMI Contact Center Expo 2021
https://www.icmi.com/ccexpo?utm_source=MetricNet
DOFOLLOW
|
|
metricnet-to-present-its-latest-research-on-the-roi-of-cu...
http://www.metricnet.com/metricnet-to-present-its-latest-research-on-the-roi-of-customer-care-at-the-2021-icmi-contact-center-expo
metricnet.com
|
12 | 9 | 33 |
The International Customer Management Institute (ICMI)
https://www.icmi.com/?amp;utm_campaign=ICMI19&utm_medium=Press&utm_source=PRWeb
DOFOLLOW
|
|
kako-povecati-prodaju-preko-internet-prodavnice
https://sajtic.rs/blog/kako-povecati-prodaju-preko-internet-prodavnice
sajtic.rs
|
60 | 2 | 38 |
Međunarodni Institut za Menadžment Korisnika (ICMI)
https://www.icmi.com/resources/2015/The-Stats-Behind-Chat-Its-Popular-and-Growing
DOFOLLOW
|
|
international-marketplace
https://www.clarity-ventures.com/ecommerce/international-marketplace
clarity-ventures.com
|
56 | 41 | 19 |
(no anchor)
https://www.icmi.com/resources/research/2014-multilanguage-customer-support
NOFOLLOW
|
|
job-simulations-showcased-at-icmi
https://employmenttechnologies.com/news/job-simulations-showcased-at-icmi
employmenttechnologies.com
|
15 | 5 | 64 |
International Customer Management Institute (ICMI) Contact Center Expo & Conference,
https://www.icmi.com/Landings/Campaign/Event/CCExpo18-Brochure-Download?s=HPButton
DOFOLLOW
|
|
job-simulations-showcased-at-icmi
https://employmenttechnologies.com/news/job-simulations-showcased-at-icmi
employmenttechnologies.com
|
15 | 5 | 64 |
www.icmi.com
https://www.icmi.com/
DOFOLLOW
|
|
transitioning-agents-to-team-leaders
https://employmenttechnologies.com/transitioning-agents-to-team-leaders
employmenttechnologies.com
|
15 | 5 | 64 |
recent article,
http://www.icmi.com/Resources/People-Management/2013/07/Transitioning-From-Call-Center-Agent-to-Team-Lead
DOFOLLOW
|
|
awards
https://www.thinkhdi.com/events/awards
thinkhdi.com
|
73 | 106 | 16 |
ICMI
https://www.icmi.com/
DOFOLLOW
|
|
como-transforma-el-asistente-de-agente-la-experiencia-del...
https://brainpod.ai/es/como-transforma-el-asistente-de-agente-la-experiencia-del-centro-de-contacto
brainpod.ai
|
14 | 30 | 1,531 |
Instituto Internacional de Gestión de Clientes (ICMI)
https://www.icmi.com/
DOFOLLOW
|
|
305342
https://habr.com/en/articles/305342
habr.com
|
81 | 2,205 | 9,256 |
International Customer Management Institute
http://www.icmi.com/
DOFOLLOW
|
|
a-complete-guide-ai-powered-or-human-translations
https://www.lingpad.com/blog/a-complete-guide-ai-powered-or-human-translations
lingpad.com
|
56 | 4 | 28 |
19% of customer contact centers
https://www.icmi.com/resources/2017/how-languages-impact-customer-experience
DOFOLLOW
|
|
8-tipps-zur-verringerung-des-kundenaufwands-und-zur-maxim...
https://www.calabrio.com/de/blog/8-tipps-zur-verringerung-des-kundenaufwands-und-zur-maximierung-der-kundenzufriedenheit
calabrio.com
|
73 | 98 | 277 |
würden 58% der Menschen bei schlechtem Kundenservice nicht mehr bei einem Unternehmen kaufen
https://www.icmi.com/Resources/Customer-Experience/2017/06/Reducing-Customer-Effort-in-the-Contact-Center
DOFOLLOW
|
|
kpis-and-metrics-of-a-call-center-dashboard-to-report-to-...
https://www.aceyus.com/kpis-and-metrics-of-a-call-center-dashboard-to-report-to-the-c-suite
aceyus.com
|
43 | 6 | 20 |
white paper
https://www.icmi.com/~/media/Files/Resources/Whitepapers/WP-five9-agent-apathy.ashx
DOFOLLOW
|
|
index.xml
https://customerfirst.nl/nieuws/2016/01/klantcontacttweets-uit-week-1/index.xml
customerfirst.nl
|
69 | 34 | 164 |
(no anchor)
http://www.icmi.com/Resources/Customer-Experience/2016/01/Customer-Service-Trends-in-2015-and-What-They-Mean-for-2016
DOFOLLOW
|
|
customer-advocacy-program.html
https://www.webex.com/us/en/dg/customer-advocacy-program.html
webex.com
|
80 | 1,114 | 102 |
ICMI
https://www.icmi.com/
DOFOLLOW
|
|
informatechtarget.fr
https://www.informatechtarget.fr/
informatechtarget.fr
|
43 | 3 | 93 |
ICMI
https://www.icmi.com/
DOFOLLOW
|
|
tinh-nang-chat-truc-tiep
https://www.liveagent.vn/tinh-nang/tinh-nang-chat-truc-tiep
liveagent.vn
|
15 | 16 | 165 |
4,5 lần
https://www.icmi.com/resources/2015/the-stats-behind-chat-its-popular-and-growing
DOFOLLOW
|
|
proximity-ambition-and-the-contact-center
https://www.contactcenterpipeline.com/Article/proximity-ambition-and-the-contact-center
contactcenterpipeline.com
|
69 | 29 | 56 |
Gordon McPhearson
https://www.icmi.com/
NOFOLLOW
|
|
como-optimizar-la-tasa-de-conversion-guia-completa
https://www.twaino.com/es/blog/marketing/como-optimizar-la-tasa-de-conversion-guia-completa
twaino.com
|
15 | 25 | 2,104 |
El 53%
https://www.icmi.com/Resources/Chat/2015/11/The-Stats-Behind-Chat-Its-Popular-and-Growing
DOFOLLOW
|
|
chameleonsales.com
|
7 | 1 | 109 |
recent study done by ICMI
https://www.icmi.com/Resources/Chat/2015/11/The-Stats-Behind-Chat-Its-Popular-and-Growing
DOFOLLOW
|
|
the-new-connected-contact-center
https://www.ringcentral.com/us/en/blog/the-new-connected-contact-center
ringcentral.com
|
79 | 846 | 1,263 |
International Customer Management Institute
https://www.icmi.com/
DOFOLLOW
|
|
salesforce-live-chat-integration
https://sleekflow.io/blog/salesforce-live-chat-integration
sleekflow.io
|
20 | 75 | 412 |
In fact
https://www.icmi.com/resources/2015/the-stats-behind-chat-its-popular-and-growing
DOFOLLOW
|
|
customer-lifetime-value
https://www.tidio.com/blog/customer-lifetime-value
tidio.com
|
80 | 1,209 | 131 |
63% of millennials go for a live chat
https://www.icmi.com/resources/2015/the-stats-behind-chat-its-popular-and-growing
DOFOLLOW
|
|
helping-cti-analysts-approach-and-report-on-emerging-tech...
https://www.sans.org/blog/helping-cti-analysts-approach-and-report-on-emerging-technology-threats-and-trends-part-2
sans.org
|
80 | 1,205 | 291 |
AIM
https://www.icmi.com/resources/2017/using-aim-to-tell-better-stories-and-move-the-needle
DOFOLLOW
|
|
First_Call_Resolution
https://en.wikipedia.org/wiki/First_Call_Resolution
en.wikipedia.org
|
95 | 305,439 | 602 |
"Seven Metrics to Watch for Call Center Success"
https://www.icmi.com/resources/2011/seven-metrics-to-watch-for-call-center-success
NOFOLLOW
|
|
ultimate-guide-to-live-chat-integration-software
https://www.click4assistance.co.uk/ultimate-guide-to-live-chat-integration-software
click4assistance.co.uk
|
48 | 55 | 276 |
4.5 times
https://www.icmi.com/Resources/Chat/2015/11/The-Stats-Behind-Chat-Its-Popular-and-Growing
DOFOLLOW
|
|
bandwidth.com
|
68 | 85 | 54 |
ICMI
https://www.icmi.com/resources/2024/customer-channel-preferences-are-changing
DOFOLLOW
|
|
rapid-qualitative-and-case-studies-using-ca
https://www.tnsf.org/rapid-qualitative-and-case-studies-using-ca
tnsf.org
|
— | 0 | 198 |
Call Center
http://www.icmi.com/
DOFOLLOW
|
|
about-nick-glimsdahl
https://press1fornick.com/about-nick-glimsdahl
press1fornick.com
|
8 | 1 | 38 |
ICMI
https://www.icmi.com/resources/authorbio?authorID={7FCD6FD6-FB6C-4650-9465-7F099D2DB16F}
DOFOLLOW
|
|
bezplatny-software-pro-zivy-chat
https://www.live-agent.cz/akademie/bezplatny-software-pro-zivy-chat
live-agent.cz
|
16 | 20 | 162 |
Icmi
https://www.icmi.com/resources/2015/the-stats-behind-chat-its-popular-and-growing
DOFOLLOW
|
|
contact-center-automation
https://synthflow.ai/blog/contact-center-automation
synthflow.ai
|
20 | 87 | 99 |
Harvard Business Review
https://www.icmi.com/resources/2013/what-customers-really-want
DOFOLLOW
|
|
five-reasons-to-transition-to-a-wfo-solution-in-2021
https://www.cxtoday.com/uncategorized/five-reasons-to-transition-to-a-wfo-solution-in-2021
cxtoday.com
|
75 | 271 | 417 |
Research
https://www.icmi.com/resources/2019/employee-engagement-in-the-contact-center
DOFOLLOW
|
|
call-centre-mental-health
https://www.evaluagent.com/knowledge-hub/call-centre-mental-health
evaluagent.com
|
15 | 18 | 24 |
major management problem
http://www.icmi.com/Resources/People-Management/2012/11/High-Absenteeism-Treat-the-Illness-Not-the-Symptoms
NOFOLLOW
|
Frequently Asked Questions
How many backlinks does icmi.com have?
The backlinks page for icmi.com shows all individual inbound links discovered in our crawl of the web. Each backlink represents a hyperlink on another website that points to a page on icmi.com. Use the filters to narrow results by dofollow/nofollow status, domain rating, or anchor text.
What is a backlink?
A backlink is a hyperlink on one website that points to a page on a different website. Backlinks are one of the most important ranking factors in search engine algorithms because they act as votes of confidence from other sites. The more high-quality backlinks a domain has, the more authority search engines assign to it.
Are the backlinks to icmi.com dofollow or nofollow?
Backlinks to icmi.com include both dofollow and nofollow links. Dofollow links pass link equity (ranking power) to the target site, while nofollow links include a rel="nofollow" attribute that tells search engines not to pass authority. Both types contribute to a natural backlink profile, but dofollow links carry more SEO weight. You can filter by link type using the rel filter above the table.
How often is backlink data updated?
Backlink data is updated monthly when our web crawler completes a new cycle. Our pipeline processes billions of web pages to discover new backlinks, track lost links, and update domain authority scores. The freshness of data depends on when our crawler last visited the referring pages.